Refund policy
Refund Policy
We want you to love what you wear. If something isn't right, here's how we handle it.
Faulty or damaged items - Australian orders
Under Australian Consumer Law, our products come with guarantees that cannot be excluded. If your item arrives faulty, damaged, misprinted, or significantly different from what was ordered, you are entitled to a replacement or refund.
Please contact us within 14 days of receiving your order at hellogirih@outlook.com with:
- Your order number
- A clear photo of the issue
- A short description of the problem
We will assess and respond within 3 business days. If confirmed as a fault on our end, we will send a free replacement or issue a full refund, at no additional cost to you.
Faulty or damaged items - international orders
For orders shipped outside Australia, we assess each faulty or damaged item on a case-by-case basis.
Please contact us within 14 days of receiving your order at hellogirih@outlook.com with:
- Your order number
- A clear photo of the issue
- A short description of the problem
We will respond within 3 business days. Depending on the nature of the issue and the cost of return shipping, resolutions may include a partial refund, a discount code toward a future order, or a replacement at a reduced cost. We do our best to make things right within what is fair for a small independent brand shipping globally.
Wrong size or change of mind
Because every item is made to order, we do not offer refunds or exchanges for change of mind, incorrect sizing, or ordering the wrong item.
We strongly recommend reviewing our size guide carefully before placing your order. If you are unsure, contact us at hellogirih@outlook.com before ordering and we will happily help you choose the right size.
Order cancellations
Orders can be cancelled within 12 hours of purchase, before production begins. After production starts, orders cannot be cancelled or modified.
To request a cancellation, email hellogirih@outlook.com as soon as possible with your order number.
Lost or missing orders
If your order has not arrived within the delivery timeframes stated in our Shipping Policy, please contact us and we will investigate with the courier. If confirmed lost in transit, we will arrange a replacement or refund where reasonable.
Refund processing
Approved refunds are processed back to your original payment method within 5 to 10 business days. The exact timing depends on your bank or card provider.
Questions
For any questions about returns, refunds, or exchanges, please contact us at hellogirih@outlook.com and we will respond as soon as we can.